Across SMS, social media, WhatsApp, live chat, and apps—get a unified view of all of your customer service channels and never keep a message waiting.
Anticipate people’s needs and solve complex problems faster by integrating customer data from chatbots, CRMs, and agent interactions in a single dashboard.
Seamlessly collect feedback, set customer service level targets, and distribute CSAT surveys to get immediate insight into what’s working and what isn’t.
Customize bots and bring in automation to handle overflow and get context to your customers without overwhelming agents or keeping people in line.
by monitoring your social channels and mentions about your brand across global and regional networks.
so messages reach the right person or team for a quick and efficient response.
with pre-approved responses or integrating with your CRM and help desk solutions.
through the time and number of touches it takes to resolve inquiries—by individual, team, or region.
and ensure messages requiring further assistance are seamlessly handed over to a human representative.
by setting up automated rules and keywords to triage incoming posts.
by assigning messages to specific people or teams
with social customer service training and social media education for your reps.
